Help & policies

Orders ship from Winnipeg within 1 business day of being placed. Delivery time depends on the carrier and your location, and the estimate is shown at checkout before you pay. You'll get a tracking number by email as soon as your order is on its way.

Shipping is calculated at checkout based on your address and the size of your order. You'll see the exact cost before you pay.

Canada Post, Purolator, UPS, or FedEx, depending on your address and the best option available. The carrier and tracking link are in your shipping confirmation email.

Yes. Shipping cost and delivery time are shown at checkout. Remote areas can take longer.

Not at this time. Checkout accepts Canadian addresses only.

Yes, as long as the shipping label has not been printed. Send us the order number and the new address through the contact page.

You can return unused items in their original condition within 30 days of delivery. The customer is responsible for return shipping.

Send a refund request through the contact page with your order number and the item you'd like to return. We'll reply with instructions on where to ship it.

Once we receive and inspect the return, we refund your original payment method. Most banks show the refund within 5 to 10 business days.

All products are covered for 1 year from the date of purchase against defects under regular use. The warranty does not cover physical damage, misuse, or normal wear.

Send a refund request through the contact page with your order number and a description of the problem. We handle every case individually. Defective items must be returned to us before a replacement or refund is issued.

All major credit cards, Apple Pay, Google Pay, and Link. Payments are processed securely by Stripe.

Yes, free of charge, as long as the shipping label has not been printed. Once the label prints, the order is on its way and you'd need to return it instead. Send a cancellation through the contact page with your order number as soon as possible.

Yes. Your card details go directly to Stripe and never touch our servers. We only ever see the last four digits.

Yes. Applicable federal and provincial taxes are calculated at checkout based on your shipping address.

No. You can check out as a guest. We'll offer to save your details after payment so your next order is faster.

Yes. Tell us what you need and the quantities through the contact page and we'll put together a quote.

Yes. Send the details through the contact page, or email the purchase order itself to truenorthcables@gmail.com, and we'll get back to you.

For 4K at 60Hz, any High Speed (HDMI 2.0) cable will do. For 4K at 120Hz or 8K, you need an Ultra High Speed (HDMI 2.1) cable. Every product page lists the version and maximum resolution so you can match it to your TV or console.

No. HDMI is digital, so the signal either arrives or it doesn't. What matters is that the cable is rated for your resolution and refresh rate, and that it's long enough. Beyond that, extra cost buys nothing.

Cat5e handles gigabit speeds and is fine for most homes. Cat6 handles 10 gigabit up to 55 metres and is the safer choice for new installs. Cat6a handles 10 gigabit up to 100 metres and is what you want for longer runs or a business network.

Yes. Ask a product question through the contact page with what you're trying to connect and we'll point you to the right cable.

Use the contact page, or email us at truenorthcables@gmail.com. We reply during business hours, Monday to Friday, 8am to 4pm CST.

Sign in, open My account, choose Settings, then Delete account. Type your email address to confirm and the account is removed straight away, along with your saved addresses, cards, wishlist and cart. Your past orders stay on file for returns and warranty. If you can no longer sign in, ask through the contact page and we'll remove it within 30 days.